Product support
How can we help?
Contact AlertChannels support for account access, device approval, notification delivery, Channel pairing, billing, security, or privacy questions.
Contact support
Email us from the address connected to your AlertChannels account. Include your AlertChannels user ID, device platform, app version, and a short description of the problem. Never send a password, one-time code, API key, pairing token, or private device credential.
Email support@alertchannels.comAccount and privacy help
Before contacting us
- Confirm that notifications are allowed for AlertChannels in the device settings.
- Open AlertChannels while connected to the internet and allow the Inbox to synchronize.
- For a new device, keep the trusted device signed in until approval and the one-time code finish.
- For a Channel problem, include the Channel name and your external recipient ID, but no secret keys.