Privacy Policy

This Privacy Policy applies to the AlertChannels website, customer console, APIs, and Android and iOS applications (together, the Service). AlertChannels is provided by AwardSofts LLC (AwardSofts, we, us, or our), based in the United Arab Emirates.

We determine how account, website, billing, security, and product-usage information is handled. When a Customer uses AlertChannels to send messages to its recipients, that Customer determines the message purpose and content and we process the submitted content and recipient identifiers on its behalf. Questions about a message sent by a Customer should first be directed to that Customer.

Depending on how you use the Service, we collect the following categories:

• Account and profile: AlertChannels user ID, name, display name, email address, avatar, language, time zone, account type, workspace and membership information, and sign-in-provider identifiers.
• Channel, recipient, and message content: Channel settings, external recipient IDs and display names, message titles and bodies, structured views, interactions, attachments, links, delivery instructions, and recipient responses.
• Device and installation: installation ID, platform, device manufacturer and model, operating-system and app version, locale, notification permission and delivery-provider status, push token, protected device-key metadata, and device trust status.
• Delivery and product activity: message delivery, receipt, read, archive, favorite, pin, deletion and interaction states; synchronization status; feature use; API usage; failures; diagnostics; and audit or security events.
• Network and sign-in security: IP address, user agent, session and request identifiers, sign-in time, and approximate country, region, and city derived from the IP address. This IP-derived location does not use GPS.
• Precise location when you request it: when you deliberately use a safety check-in, location field, or other location-enabled message interaction, the app can collect latitude, longitude, accuracy, and capture time needed to submit that response. AlertChannels does not continuously collect precise location in the background.
• Billing and communications: plan, subscription, invoice, payment-provider and transaction identifiers, billing contact and address, and information you include in support or sales communications. Payment providers process full card details; AlertChannels does not store full payment-card numbers.

We receive this information directly from you, from the Customer or workspace that communicates with you, from your device and use of the Service, and from providers you choose for authentication, payments, and notification delivery.

• Notifications: used to deliver Customer messages and security alerts. You can change notification permission in your device settings.
• Camera and photo library: used only when you choose to scan a pairing QR code, select a QR image, upload an avatar, or attach supported content. Live camera footage is not stored by AlertChannels.
• Location: requested in the foreground only when you choose a safety check-in or location-enabled interaction. The captured coordinates, accuracy, and capture time are submitted as part of that requested response; the app does not use continuous background location.
• Biometric or device authentication: the operating system may authenticate you locally before a protected action. AlertChannels does not receive or store your fingerprint, face template, or biometric scan.
• Local storage: used for an offline inbox, preferences, and protected installation credentials needed to keep devices synchronized.

• create and secure accounts, sessions, installations, workspaces, Channels, and recipient pairings;
• deliver, synchronize, render, and retain messages and record requested recipient interactions;
• send sign-in, device-approval, delivery, security, billing, and service communications;
• operate subscriptions, invoices, limits, support, diagnostics, reliability, and fraud or abuse prevention;
• measure aggregate service performance and improve functionality; and
• comply with law, enforce our Terms, and protect users, Customers, AwardSofts, and the public.

We share information only as needed for the Service and the purposes described above:

• Customers and authorized workspace members: message, recipient, delivery, interaction, and audit information is visible according to workspace roles and the Customer relationship.
• Service providers: providers supporting cloud hosting and storage, push delivery, authentication, email, payments, IP-based security location, diagnostics, and customer support receive only the information needed for their work and must protect it.
• Legal and safety: we may disclose information when reasonably necessary to comply with law or valid legal process, enforce agreements, investigate abuse, or protect rights and safety.
• Business changes: information may transfer as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to this Policy and applicable law.

We do not sell personal data or use AlertChannels data for cross-context behavioral advertising.

We use administrative, technical, and organizational safeguards designed for the nature of the information, including encrypted transport, protected credentials, tenant authorization, access controls, audit trails, and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You are responsible for protecting your account, device, recovery methods, API keys, and Customer-system credentials and for promptly reporting suspected unauthorized access.

We retain information only for as long as needed to provide the Service, meet Customer-configured message retention, maintain security and audit integrity, resolve disputes, and satisfy legal, tax, accounting, and contractual obligations. Message retention can vary by Channel and subscription settings. Backup copies may remain for a limited recovery period before being overwritten.

You can delete your AlertChannels account from Settings → Profile Settings → Delete Accountin the mobile app or from Account settings in the web console. The deletion flow revokes sessions and removes or anonymizes personal account data. Customer business records and content may remain under that Customer’s control, and narrowly limited records may be retained where required for security, fraud prevention, billing, dispute resolution, or law.

If you no longer have the app or cannot sign in, use our public account-deletion request page.

Subject to applicable law, you may request access, correction, export, restriction, objection, or deletion of personal data. You may update profile information in the Service, adjust notifications in device settings, leave a workspace where permitted, revoke devices or sessions, and delete your account.

To exercise a privacy right, email support@alertchannels.com from the address associated with your account. We may verify your identity before fulfilling a request. You may also contact the relevant data-protection authority where applicable.

AwardSofts is based in the United Arab Emirates, and our providers may process information in other countries. Where required, we use contractual or other lawful safeguards for international transfers.

AlertChannels is a business and account-based notification service and is not directed to children. We do not knowingly collect personal data from a child below the minimum age required by applicable law without valid authorization. Contact us if you believe a child provided personal data improperly.

We may update this Policy as the Service or law changes. We will publish the revised version here, update the date above, and provide additional notice when required.

Privacy questions may be sent to support@alertchannels.com. The responsible provider is AwardSofts LLC, United Arab Emirates, operating the AlertChannels Service.